The objective of the Laboratory management system is to ensure that it remains capable of satisfying the legitimate demands/needs of the customer. It endeavours to provide its customers with the highest possible quality of service. A quality management system has been established to assure the production of accurate laboratory results.
The laboratory provides its customers with a service complying with the requirements of the ISO/IEC 17025:2005 International Standards "General Requirements for the Competence of Testing and Calibration Laboratories" for all tests.
The laboratory shall afford its customers every opportunity to discuss their specific requirements and are encouraged to visit the facility to view and discuss the tests and service.
The laboratory avail all available means like internal audit, quality control techniques and feedback from its clients to know the working and performance of the laboratory so as to ensure its commitments on its Quality Policy Statement. It is committed to the development and improvement of services, processes and management systems, providing adequate resources for monitoring and review.
The laboratory management ensures that staff are fully informed and consulted on all aspects of the management system and are aware of their responsibilities for effective implementation. on the subject they work, and keep themselves well-versed with the working procedures of the laboratory they are working with.
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